Service
Service information
Scents Library — 香氣圖書館. How we sell, ship and stand behind the bottles.
Scents Library
Scents Library is a library whose axis is the reading of scent — a flagship inspired by the turning of pages, so that you walk into a volume rather than a counter.
The room is laid with perfumes that grow from a single material or image, each paired with the drawing, colour and cut that belongs to it. You read the words, look at the plates, and only then understand the memory a scent is trying to return. Wearing becomes layered. Perfume and the humanities sit at the same table.
A perfume is a book worth keeping: to be read slowly, without end. Each perfume begins in a particular material. Its own voice is complete, and yet it can sit in concert with another — a concerto assembled from what is large and what is almost too small to name.
We set the shop out like a library: to be walked, opened, discovered. Five niche houses — Perfumer H, Nasomatto, Orto Parisi, Bienaimé 1935 and Obvious — at Shop 1029, 1F The Promenade, Galaxy Macau. Sun–Thu 10:00–22:00; Fri–Sat and public holidays 10:00–00:00.
“Every trial bottle held a surprise. The smells of memory came out one after another. I did not want to leave.”
The mark is a trial bottle.
The start of the story.
You do not walk into a counter. You walk into a library of scent. The first thing in the hand is not a bottle to take home. It is a trial bottle: a little perfume, on skin, then wait for it to open and to dry. Every visit begins there.
So the mark is that vessel. Not a trophy bottle. Not a shopfront flourish. The trial bottle — small enough to be passed, complete enough to be read.
We chose Φ for lasting beauty. The ratio belongs to forms meant to be kept — a page, a column, a bottle. Width, foot, neck and cap in golden relation; every contour an arc of 1.0x, 0.618x or 0.382x. Geometric consistency is the same angles and weights, always. Constructibility means the bottle can be redrawn and still be itself. A freehand silhouette dates. This mark is built to last.

01A balanced vessel
The goal is a trial bottle in harmony. Precise geometry is the foundation, not an organic freehand line.
02Golden ratio Φ ≈ 1 : 1.618
Body width is 1.0x. Base width is 0.618x. Height is Φ · x. Cap and neck take Φ⁻¹ and Φ⁻² of the body. Curves follow the golden spiral.
03Interlocking circles
Every contour is an arc of a circle whose diameter is 1.0x, 0.618x or 0.382x. The base arc is the 0.618x circle, tangent to the baseline. The 0.5x block sits at the foot.
04Symmetry and hierarchy
One vertical axis. Cap < neck < shoulders, each a factor of the body. The solid mark is those arcs merged.
Product guarantee
Scents Library is the sole authorised retailer of Perfumer H, Nasomatto, Orto Parisi, Bienaimé 1935 and Obvious in Macao. We monitor product quality closely and guarantee that all goods sold on this website and at Shop 1029, The Promenade, Galaxy Macau, are genuine products of the original houses.
Suppliers and houses may, according to the requirements of each market, remove outer cellophane, alter boxes or otherwise re-pack goods. Packaging, batch coding or the appearance of a bottle may therefore differ slightly from images on this website or from displays in other boutiques. Such variation does not affect the fact that the product is genuine.
Delivery and collection
At checkout the customer may choose collection at the Macao shop, an eBuy locker in Macao, an SF Express locker in Hong Kong, or courier delivery to a street address in Macao, Hong Kong, Mainland China or Taiwan. Alcoholic perfume, room sprays and other goods subject to carriage restrictions may not be available on every method; availability is confirmed on the checkout page before payment. All cross-border orders are exported from Macao. Postage, timing and any free-shipping threshold are as displayed at the time of payment.
Orders destined for Hong Kong or Macao are carried by SF Express or JD Logistics, as follows: where the net order value reaches HKD 500, or the equivalent in the currency selected at checkout, standard express delivery is free of charge. Where the net order value is below HKD 500, postage is HKD 35.
Orders destined for Mainland China, including without limitation South, East, Southeast, Central, West and North China, are carried by SF Express or JD Logistics, as follows: where the net order value reaches HKD 500, or the equivalent in the currency selected at checkout, standard express delivery is free of charge. Where the net order value is below HKD 500, postage is HKD 45.
Orders destined for Taiwan are handed to an international forwarder for air or expedited sea freight, declaration and delivery to the address nominated by the customer, as follows: where the net order value reaches HKD 700, or the equivalent in the currency selected at checkout, postage to that address is free of charge. Where the net order value is below HKD 700, postage is HKD 55. The goods must clear Taiwan customs. Clearance time is outside this website’s control; every time given on this site is an estimate and is not guaranteed. The customer must provide a Taiwan national identity card number and complete real-name authentication in the EZ WAY (易利委) app by binding a mobile number to that identity card or ARC number, so that a paper power of attorney can be dispensed with. If the goods are inspected, the person named as importer must cooperate unconditionally in supplying papers requested by this website. Fees and other consequences arising from a refusal to cooperate in clearance are borne by the customer. After the goods are dispatched, the customer must watch the EZ WAY declarations and tap to confirm that they match, so that the parcel may be released as soon as possible.
Method
Where
When
Cost
Collect in store
Shop 1029, 1F The Promenade, Galaxy Macau
Available during opening hours once the order is packed. Sun–Thu 10:00–22:00; Fri–Sat and public holidays 10:00–00:00.
Free
eBuy locker · Macao
eBuy lockers in Macao
Approximately 1–2 working days after dispatch.
HK$35. Free from HK$500.
SF locker · Hong Kong
SF Express lockers on Hong Kong Island, Kowloon and the New Territories
Approximately 2–4 working days after dispatch.
HK$35. Free from HK$500.
Courier · Macao and Hong Kong
A street or office address in the Macao SAR or Hong Kong. Carried by SF Express or JD Logistics.
Macao: about 1–2 working days after dispatch. Hong Kong: about 2–4 working days.
HK$35. Free from HK$500.
Courier · Mainland China
A street or office address in Mainland China, including without limitation South, East, Southeast, Central, West and North China. Dispatched from Macao by SF Express or JD Logistics.
Approximately 3–7 working days after dispatch.
HK$45. Free from HK$500.
Courier · Taiwan
A street address in Taiwan nominated by the customer. An international forwarder (air or expedited sea freight) clears the goods and delivers them.
Indicative only. Clearance time is outside this website’s control and cannot be guaranteed.
HK$55. Free from HK$700.
Import duties and clearance
This website exports from Macao. Every cross-border order is sent from Macao. If goods are delivered to a country or region outside the Macao SAR, you are the importer of record there. You may have to pay surcharges, duties, VAT, consumption tax or other import fees, and you may have to register or apply for an import licence. Those charges and papers are set by the destination’s law. This website cannot control or estimate them, and takes no legal responsibility for them or for the paperwork. If you have questions about import duty or the law where you live, contact the local customs authority.
Pressing Continue to finish the order means you accept responsibility for every surcharge, tax and import paper attached to the goods. If the parcel is returned because you did not meet that duty, this website will keep 15% of the goods total to cover postage. The shop must declare the true value of the goods. Some countries require a document stating the contents and value to be attached to the outside of the parcel. We cannot, in any circumstance, change the declared value on customs papers at a customer’s request.
If a parcel is returned for reasons that sit with the customer — incomplete or incorrect details, refusal to pay duty, or a failure to clear customs in time — this website is not responsible for seizure, destruction or extra fees, and will not refund the order in full. Returned goods of that kind are subject to a handling charge of 15% of the order amount plus outbound and return postage; the balance is refunded after those sums are deducted.
Notice for customers in Taiwan
From 16 May 2020 the Customs Administration of the Ministry of Finance of Taiwan requires real-name authentication for overseas parcels. The purpose is to protect the recipient and to make clearance safer. To give the parcel a chance of clearing and arriving on time, please note the following.
- At checkout fill in complete and accurate recipient details: Chinese full name, mobile number, and national ID number (身份證字號). They must match the ID exactly.
- After you order, download the official Customs app EZ WAY (易利委) and complete real-name authentication. If you do not, the parcel may not clear.
- The international forwarder we appoint (凱弘集運) will declare the name, ID number and mobile number as filled on the order. If they do not match the EZ WAY authentication, the parcel may be delayed or refused.
If you hold an ARC (居留證) or another document, contact the shop immediately after ordering so we can confirm the correct details. Delay or failure to clear because of real-name authentication is not the shop’s responsibility. If the goods are inspected, the person named as importer must cooperate unconditionally in supplying papers requested by this website; fees arising from a refusal to cooperate are borne by the customer. After dispatch, watch the EZ WAY declarations and tap to confirm that they match, so that the parcel may be released as soon as possible. Every time given for Taiwan is an estimate and is not guaranteed.
Returns and exchanges
Goods are inspected before dispatch. Damage or deterioration may still occur in transit. If on receipt you find the goods damaged, short, or not as described, contact us within seven days of receipt. We will handle the matter in accordance with the Consumer Rights Protection Law of the Macao SAR.
1. Conditions for return or exchange
A return or exchange may be accepted only where:
- The goods are unused and unopened, with original packaging, labels and all accessories retained;
- The reason is a defect in the goods themselves (damage in transit, a manufacturing fault, or goods not as described);
- Where the goods are damaged in transit, we will arrange a free replacement or a full refund, and we will bear any extra postage that results.
2. Goods that cannot be returned (final sale)
Once sold, the following may not be returned or exchanged:
- Fragrance (including perfume, extraït, oil, diffuser, candle and incense);
- Nail products;
- Spray products;
- Any goods that have been opened or used.
3. Refunds
- Refunds are made by the original method of payment;
- We complete the refund within seven working days of receiving the returned goods, subject to the payment platform;
- If the goods cannot be replaced because they are sold out, we will refund in full or as store credit of equal value.
4. Repeated returns
We keep a record of returns and exchanges. In the event of frequent or abnormal returns, this website reserves the right to close the account or to refuse future orders.
5. How to request a return or exchange
Contact us within seven days of receipt, and provide:
- The order number;
- Photographs of the goods, including the defect;
- The reason for the return or exchange.
Use the live assistant at the bottom-right of this website, email info@scentslibrary.com, visit Shop 1029, The Promenade, Galaxy Macau, or tap Talk to a person if you want a member of staff. In the event of any dispute, Scents Library reserves the final decision.
Orders
An order is confirmed when payment is received. Once confirmed, the method of delivery, the shipping address and the contents of the order may not ordinarily be changed. Unpaid orders, or paid orders that have not yet been packed, may be amended or cancelled on the same day by contacting the shop; whether this is possible depends on stock and packing progress. The shop reserves the right to refuse, cancel or limit any order, including where we reasonably suspect purchase other than for personal use, repeated orders, or inaccurate information.
Terms and conditions
Welcome to the Scents Library website (this website). Please read these terms carefully. By browsing, using or placing any order on this website, you agree to be bound by these terms of use and by any amendment we may make from time to time. We may amend these terms at any time. The amended terms take effect when they are published on this website. Continued use after publication is acceptance of the amendment.
1. Scope
These terms apply to all use of this website, including without limitation browsing, registering an account, shopping and using related services. This website is governed by the laws of the Macao Special Administrative Region.
2. Account registration
You may register an account. Registration requires true, accurate and complete information, which you must keep current. This website may refuse any false or improper registration. You are responsible for all activity under the account and must keep the password safe.
3. Order confirmation and acceptance
Prices and product information on this website are an invitation to treat only. After you submit an order, this website will send an email confirming that the order has been received. That confirmation is not acceptance of the order. A binding contract is formed only when this website expressly confirms that the goods will be dispatched.
4. Price and payment
All prices are in Hong Kong dollars (HKD). This website may adjust prices without prior notice. Payment is processed by a third-party payment platform. This website does not store your credit-card or other sensitive payment data. At checkout you may display Macanese pataca, renminbi, United States dollars or New Taiwan dollars for reference; the amount charged is the amount settled by the payment service.
5. Free delivery
Where the order amount reaches the free-delivery threshold published on this website, standard delivery to the designated region is free of charge. Thresholds and regions are as published on the site. This website reserves the final interpretation. Delivery covers the Macao SAR, Hong Kong, Mainland China and Taiwan.
6. Promotions
The terms, duration and conditions of any promotion are as published on the relevant page. This website has the final interpretation of promotions. In the event of any dispute, this website reserves the final decision.
7. Disclaimer
This website is an online shop. All products are supplied by the original house or an authorised supplier. We take reasonable care to keep the content and product descriptions accurate, but we cannot warrant that every particular is free of error or suitable for your specific use. Before using a product, read the packaging and the manufacturer’s instructions. This website accepts no liability for quality, fitness or safety beyond what Macao law mandatorily requires.
8. Limitation of liability
To the maximum extent permitted by law, this website is not liable for any direct, indirect, incidental, special, consequential or punitive damages. Nothing in these terms excludes or limits liability arising from wilful misconduct or gross negligence, nor any consumer right that Macao law does not permit to be excluded.
9. Intellectual property
All content on this website (including text, images, trade marks and design) is protected by copyright and related intellectual-property law. You may not copy, modify, distribute or use it for commercial purposes without our prior written consent. In the event of inconsistency between language versions, the Chinese text prevails.
Gift wrap
Ask for gift wrap at checkout, or at the shop. Subject to availability. A free custom card (250 characters) can be printed on A5 and tucked in.
Privacy policy
By browsing or using this website, you agree to this privacy policy in full, including any amendments we may make from time to time. We attach great importance to your privacy and strictly observe the Personal Data Protection Act of the Macao Special Administrative Region (Lei n.º 8/2005), with the aim of providing a secure, transparent and reliable online shopping experience.
1. Personal data we collect
When you use this website, make a purchase, register an account or contact us, you may be asked to provide the following personal data:
- Name, telephone number, email address, postal address, and identity document number where applicable;
- Payment information (processed by a third-party payment platform; this website does not store your credit-card details);
- Technical data generated when you use this website (such as IP address, browser type and cookies).
We collect data only where it is necessary for a specified purpose, and we take steps to keep it accurate and up to date.
2. Purpose of use
We collect and use your personal data principally for the following purposes:
- Processing orders, delivery and payment;
- Customer service and after-sales support;
- Performing contractual obligations and legal duties;
- Sending order confirmations, logistics notices and other necessary service messages;
- Improving the website and the user experience (through anonymous analysis).
We will not use the data for any other purpose without your consent.
3. Sharing with third parties
We do not sell, rent or supply your personal data to any third party for commercial purposes. We transfer data to third parties only in the following cases:
- Logistics and customs brokers, for delivery and clearance;
- Third-party payment platforms, for processing payment (including Stripe);
- Where required by law or by a competent public authority.
We require such third parties to observe the Macao Personal Data Protection Act. This website is not responsible for their privacy policies or conduct.
4. International transfer
If the delivery destination is outside Macao, we will transfer the data necessary to complete delivery and customs clearance to our international logistics partners. We take reasonable measures to protect the data in transit.
5. Data security
This website uses appropriate technical and organisational measures (including encryption) to protect your personal data against unauthorised access, disclosure, alteration or destruction. Transmission over the internet is not absolutely secure; by using this website you accept that residual risk.
6. Your rights
Under the Macao Personal Data Protection Act, you have the right to:
- Enquire about, access and obtain a copy of your personal data;
- Request correction, completion or deletion of inaccurate or unnecessary data;
- Withdraw consent or object to processing, to the extent permitted by law.
To exercise these rights, contact us through this website. We will reply within the period required by law.
7. Cookies and similar technologies
This website uses cookies and similar technologies to improve the user experience, analyse traffic and provide personalised services. You may manage cookies in your browser settings; refusing them may affect some functions.
8. External links
This website may contain links to other sites. Their privacy policies are independent of ours, and we accept no responsibility for their content or privacy practices. You should read those policies before using such sites.
9. Updates
This privacy policy may be updated from time to time. The current version will be published on this website. Material changes will be announced on the site or notified by email.
Contact
For questions about an order, delivery or these terms:
- Use the live assistant at the bottom-right of the page. Tap “Talk to a person” if you want a member of staff.
- Email us at info@scentslibrary.com
The shop
Shop 1029, 1F The Promenade, Galaxy Macau™
Estrada da Baía da Nossa Senhora da Esperança, s/n
Cotai, Macau
Hours
Sunday to Thursday: 10:00 – 22:00
Friday, Saturday, public holidays: 10:00 – 00:00